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Know Your Rights
Source: Make the Road New York
Subject: Language Access
Type: Pubs & Reports

Lost in Translation: Report Card on Nassau County Agencies’ Compliance with Language Access Executive Orders

Compiled by: Long Island Language Advocates Coalition, Long Island Civic Engagement Table, Make the Road New York, New York Civil Liberties Union, Health and Welfare Council of Long Island, and the Long Island Center for Independent Living

A coalition of community organizations and advocates completed a rigorous testing program to assess the extent to which Nassau County has implemented Executive Orders 67 and 72, which guarantee comprehensive language access at county agencies, effective July 30, 2014, and compliance with Title VI of the federal Civil Rights Act. The coalition tested the availability of services at five key agencies with significant public contact via telephone, online, and in-person with regard to several languages (Spanish, Haitian Creole, Chinese, and Korean). Click here for a summary of the results, with examples of each agency’s failure to provide language assistance provisions.