The agreements affect more than 2,000 stores in New York State alone and require the pharmacies to:
- Identify whether a customer needs assistance in understanding their prescription medication;
- Inform customers of their right to free assistance in reading and understanding their prescription medication;
- Provide prescription labels and directions regarding dosage and safety information in each of the six languages that are spoken by more than one percent of the population of New York;
- Provide additional assistance in all languages telephonically; and
- Ensure that pharmacy staff counsel customers about their prescription medication in the customer’s own language.
What began 16 months ago in community meetings in Bushwick, Brooklyn and Jackson Heights, Queens has catalyzed change throughout New York State.