Two weeks after the Biden administration granted new protections to some Venezuelan migrants who have recently arrived in the U.S., those who could benefit seem to have little to no guidance from New York City officials.

Venezuelans who entered the country before July 31 will be able to apply for Temporary Protected Status (TPS), which provides provisional relief from deportation and a quick route to obtaining a work permit.

The new measure, announced on Sept. 20, could benefit migrants like Inés Cruz, 26, who arrived in New York in September 2022 with her 4-year-old son and her husband. But Cruz said she heard the news through social media and has not received guidance from staff at the Midtown Manhattan shelter where she’s staying.

“Maybe they will help us at the shelter, I don’t know and I can’t tell you,” she said. “But I have a friend working for the government and she told me she is going to receive the training so that she can help us to fill out the TPS form.”